FAQs
How Long Will It Take To Get My Package?
Shipping times vary depending on your location and the vendor's location. Local deliveries typically take 3–7 business days, while cross-border shipping may take 7–21 business days. You’ll receive tracking info once your order is shipped.
What Payment Methods Are Accepted?
We accept secure online payments via debit/credit cards, mobile money (where available), and selected regional payment gateways. All payments are processed safely through our platform.
Is Buying On-Line Safe?
If you receive a damaged or incorrect product, you may request a return or exchange within 7 days of delivery. Returns are subject to review and must meet our return criteria. Please contact support@sebagaafrica.com to initiate the process.
How do I place an Order?
Simply browse the product you’d like to buy, click "Add to Cart," and proceed to checkout. Follow the prompts to enter your shipping details and payment method to complete your order.
How Can I Cancel Or Change My Order?
You can request a cancellation or change by emailing support@sebagaafrica.com as soon as possible. If the order has not yet been processed or shipped, we’ll do our best to accommodate the request.
Do I need an account to place an order?
Yes, you’ll need to create an account to place an order. This helps us track your purchases, share updates, and ensure a smoother shopping experience.
How Do I Track My Order?
Once your order is shipped, you’ll receive a confirmation email with tracking details. You can also log in to your Sebaga Africa account and check the "My Orders" section to view your order status and tracking updates.
How Can I Return a Product?
If you receive a damaged or incorrect product, you may request a return or exchange within 7 days of delivery. Returns are subject to review and must meet our return criteria. Please contact support@sebagaafrica.com to initiate the process.